KCS training 24, 25 and 26 January 2017
The adoption of Knowledge Centered Service requires commitment of your management and your organization. It is important to create a leading coalition in your organization of people that understand the methodology and are able to propagate the methodology in your organization. To understand the methodology and to be able to propagate the methodology in your organization you need a basic level of education. InfraVision provides that education on behalf of the Consortium for Service Innovation. In a three day course you will not only learn to understand the principles of the methodology and the theory behind it, but you will also learn to create an adoption plan for KCS for your organization and understand the impact of the methodology on your organization.
After this course you will be able to pass an exam to receive an official certification of the Consortium for Service Innovation. As a certified KCS consultant you will be able to guide your company in the journey of adopting the KCS methodology.
The topics that will be covered during the workshop will include:
- Understanding KCS and its benefits
- KM best practices and industry examples
- KCS content: standards and quality
- The structured problem solving workflow
- Roles and responsibilities
- Performance assessment
- Leadership strategies and change management
- Technology requirements to enable KCS
- A road map for KCS adoption
The training takes place in Gorinchem, the Netherlands. To show your interest in this training, please contact us via email email@example.com. We will provide you with details about costs etc.