3M

"Imagine what you could do with a system that ensures the data that goes into it, is the best quality."

Information At Your Service; Delivering messages with the highest data quality

Challenges

3M is one of the largest manufacturing companies in the world. They have six different lines of business that they operate ranging from industrial and transportation to healthcare. With over 80,000 employees around the world, they had a challenge many companies deal with. They wanted to ensure they could deliver emergency notifications and provide important information to staff during crisis situations on the devices that their employees used. But with that many employees, and more than one way to communicate to each, it got complicated. Data gets out of date quickly, but it was crucial they had the highest data quality so they could ensure the safety and well-being of their employees. But how do they communicate to thousands of employees, across different departments, different divisions, and different locations on the device they want to be communicated to on?

Solution

3M decided to take advantage of our intelligent communication technology to ensure they were delivering the right information to the right people at the right time, on the right device. They needed a system that could reach every single one of them on the device that they wanted information on. How did they do this? They integrated xMatters with their Global Information Network, an internal directory known as GWN. Within GWN, employees can list all of the devices that they would like to be notified on and when, ranging from home and cell phones to personal email addresses. Employees are required to update this information to ensure it’s correct and are continuously prompted to both update it and validate their devices to ensure they’re correct.

Benefits

Now with xMatters for emergency communication, they’ve found a platform that takes advantage of the systems and processes they already have in place to ensure that the data that goes into their system is the best quality possible. Because they’re using a self-service method for having users update contact information, they’re also giving users the option to opt out of emergency communications. By default employees are opted in, but if they log into GWN they are able to unsubscribe. They have less than a 2% opt out rate. Imagine what you could do with a system that ensures the data that goes into it, is the best quality.

Click here to read the story at the xMatters website

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