Do you want proven service management processes and state of the art functionality to support these processes, but you do not want the burden of configuration and maintenance? If so, Service Management as a Service is the ideal solution for you. We deliver a turn-key modular set of solutions that is fully integrated and ready for use. The heart of the service is an innovative service management solution that is easy to use, based on proven processes and performs extremely well. Reporting, remote access and control, end-user analytics and workflow automation can easily be added. Implementation of the service is included in the subscription fee, which means that expensive projects are not required.
We look critical at the value that our services add to you as our customer. A project we carry out to integrate all your service management applications to be delivered as a managed service should add value to your service organization as well as to your customers. From experience we learned that that value can be compiled into the following five value drivers:
Optimize IT Costs
How to optimize TCO through a modular, utility based service management environment delivered as a service?
How to manage and control costs and performance in a Shared Service organization through role specific info and dashboards?
Increase Business Value
How to maximize business agility and operational efficiency in a Shared Service environment, aligned with business priorities?
How do you minimize technology and continuity risk by using an integrated best of breed platform from an innovative Service Management partner?
Assure Quality of Service
How to ensure a continuous delivery of services from a standardized platform of integrated processes and solutions?
Our approach is aimed at selecting and implementing the right modules with you, based on our clear Service Management as a Service vision that result in gradual increased professionalism of your service organization. We believe in short, pragmatic projects that deliver clear results.
Our SMaaS projects consist of the following steps:
- In the first step your service management processes are reviewed in a number of workshops, based on current market standards. We use a best practice process model for this. We determine with you how your processes can be optimized and which requirements this places on the supporting tooling. This step results in a change plan for your service organization and an overview of functional modules that are needed from the SMaaS platform.
- During the second step an analysis of your IT environment is made and translated into the selection and implementation of the necessary functional modules of the SMaaS platform, including the required interfaces with your IT infrastructure.
- In the third step your employees are trained in the new procedures and the use of the supporting SMaaS platform. During this process your organization is also coached in further developing a service-oriented culture and creating a transparent, business-oriented service organization.