What RightAnswers offers
RightAnswers 'Unified Knowledge Platform' is a knowledge management application which is considered to be one of the top applications for knowledge management by Gartner and Forrester. It exceeds the knowledge management functionality of traditional service management applications by offering in depth analytics on the use of knowledge and the searches performed. These analytics give guidance to where you need to invest in upgrading your knowledge.
RightAnswers is the perfect solution for knowledge management which helps you to improve your service considerably. Knowledge Management, Social Media and Self Service improve the quality of your support organization! It empowers end users to solve issues themselves which frees up valuable capacity in your service organization to deal with the more complex issues. The web portal is 100% “brandable” and offers powerful search capabilities, a user-friendly interface, multi-language support and a mobile experience.
Silver bullets RightAnswers
- ITIL certified (PinkVerify).
- Knowledge Centered Service (KCS) verified.
- Confirmed by leading industry analysts - Forrester and Gartner as a 'best of breed solution'.