What Remedyforce offers

BMC Remedyforce is built on the Salesforce Force.com platform—the world's most widely used cloud platform—to deliver high-speed IT and business service management. Intuitive and powerful, Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. Leveraging industry-leading ITSM tools and practices as well as robust cloud functionality, Remedyforce frees IT and business units to provide faster service support at a much lower cost. Remedyforce delivers a modern, consumerized experience that empowers users and accelerates the business.

Stay competitive and empower IT to deliver transformational change with Remedyforce. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation.

Comprehensive IT management

Gain better control over incident, problem, change, release, service request, and service level management.

Speedy self service

Cut service desk wait times from 5 minutes to 45 seconds.

Fast, effective analysis

Resolve 90% of IT issues on the first call, show key business metrics in real time, and easily discover additional detail.

Drag-and-drop ease

Quickly and efficiently deploy new technologies across multiple platforms, configure solutions without having to write code, and manage solutions with minimal staff.

Silver bullets BMC Remedyforce

  1. Intuitive administration and configuration keeps you focused on delivering business value.
  2. Seamless upgrades ensure you get the most value from your Remedyforce investment.
  3. Personalized self-service gives users new access to service offerings.
  4. Automation and integration reduce manual labor and streamline service delivery.
  5. Dashboards and analytics drive information sharing and informed decisions.
Check out the BMC Remedyforce video! Want to see more? Contact InfraVision!