Tools

ALL TOOLS
SERVICE MANAGEMENT
SIAM
KCS
SECURITY
SMaaS
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4me

4me is the only service management application capable of real-time monitoring of all agreements with internal and external service providers along the service hierarchy without the need for an extensive and costly customization effort. It organizes the workload of each IT specialist and ensures that they are able to collaborate seamlessly with everyone involved in the delivery of services to the organization’s end-users. 4me is a pay-as-you-go service. This means that you don't have to invest beforehand and you don't enter into a long term commitment.

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BMC Remedyforce

BMC Remedyforce is built on the Salesforce Force.com platform—the world's most widely used cloud platform—to deliver high-speed IT and business service management. Intuitive and powerful, Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. Leveraging industry-leading ITSM tools and practices as well as robust cloud functionality, Remedyforce frees IT and business units to provide faster service support at a much lower cost. Remedyforce delivers a modern, consumerized experience that empowers users and accelerates the business.

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RightAnswers

RightAnswers 'Unified Knowledge Platform' is a knowledge management application which is considered to be one of the top applications for knowledge management by Gartner and Forrester. It exceeds the knowledge management functionality of traditional service management applications by offering in depth analytics on the use of knowledge and the searches performed. These analytics give guidance to where you need to invest in upgrading your knowledge.

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BMC Client Management

BMC Client Management (formerly FootPrints Asset Core) gives you a single, unified console to centralize the lifecycle management of all your client devices. You’ll be able to discover and manage devices (no matter where they are), audit their hardware and software inventory, push patches, and deploy software to them whether they’re on a LAN or over the Internet – without the need for a VPN. With BMC Client Management, you’ll have access to an incredibly powerful set of integrated tools for patch management, inventory management, remote desktop management, deployment management and compliance management with the option to converge your asset and service management tools for a total IT management solution.

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Bomgar

Connections are powerful. Every day, you rely on connections between people and technology to enable operations, support customers, and drive performance. When connections are efficient and effective, people are empowered and productive. But when the power of those connections is compromized, business grinds to a halt...or worse. Bomgar's Secure Access solutions allow you to unleash the power of access because your connections are secure.

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Nexthink

Nexthink is the innovator of End-User IT Analytics for security, ITSM and workplace transformation. Nexthink maps all the IT services, how they are being consumed, and how the IT infrastructure is operating, from the perspective that matters most, the end-users. Nexthink provides essential visibility and insight into IT operations and security for IT Governance.

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InfraVision Integration Service

Your Service Management system is not a stand-alone product. You want to import base data like customers, locations and inventory. You also want to interact with external systems of internal and external partners to automate workflows as much as possible. Each system has its own datamodel and uses a specific communication protocol and authentication mechanism. There are so many variations that standard integrations are rarely really standard. Almost every integration requires some custom functionality. That is why InfraVision developed their own integration platform.

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xMatters

xMatters is an intelligent communications platform that connects insights from any system to the people that matter in order to accelerate essential business processes. xMatters integrates with your business solutions and enables you to stay abreast of any notification, whether it’s a major incident handled by IT or a manufacturing line slow-down requiring attention from the on-duty manager. xMatters ensures that the appropriate individuals and groups for any situation are identified, notified, and are taking action. To close the loop, xMatters manages and drives forward the underlying workflow from originating systems.

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FastPass

FastPass helps your end users to automatically and securely reset and unlock their password for their Windows account, as well as for their access to SAP, Oracle, Lotus Notes, Pointsec and almost any other system. It permanently reduces password calls to the service desk by more than 90%!

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