Last updated: 30 March 2018
When does this policy apply?
- subscribe to our newsletter
- contact our support desk
- purchase or use our products, systems, applications, or services
- supply us your goods, products or services
- visit our website (www.infravision.com the “Site”) or other social media channels
- make a connection with our WiFi
What kind of data do we collect?
Depending on the relationship we have with each other (e.g. customer, supplier) and the way we interact (e.g. online, offline, phone call ect.) the information that we process may differ. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as, but not limited to your name, title, email address, (business) address, phone number, bank account number and or pictures or videos uploaded by you in our systems (only when you gave your consent to do so). Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this kind of information.
Reason of processing
We may process your data for different (business) purposes, such as, but not limited to, delivering support to you on the applications we delivered to you, contact you with our newsletters, marketing or promotional materials, inform you on projects, etc. InfraVision’s (main) purpose in gathering personal data is to be able to provide you in the best way with all the services described on the website.
In general InfraVision does not have a direct relationship with individual data subjects of its customers whose personal data is submitted by customers to the respective InfraVision Service. Generally InfraVision does not collect personal data on behalf of its customers. InfraVision does also not determine how the customers use such data. We only rectify, remove, add ect. personal data when it is requested by our customers. By contract with our customers the processing or storage of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation is prohibited. InfraVision recognizes the individual’s right based on GDPR (General Data Protection Regulation) and instructs individuals whose data is being processed by InfraVision to refer all requests concerning their data to the organization of the service that controls the data.
GDPR rights are:
- Receiving a copy of your personal data
- Rectification of personal data
- Right to be forgotten
- Objection of usage personal data
- Insight in personal data
- Transfer of personal data
- Upload personal data
- Rejection Fully Automated Decision-making
InfraVision is not entitled to share, sell, rent, or trade received data, unless based on a valid ground. The processed data may only be accessed by members of InfraVision with the expressed permission of the customer and then only for the purpose of supporting the customer, implementing the service, diagnosing technical problems with the service, or monitoring the technical quality of the service. This is described in detail in our Data Processing Agreement that is applicable to our services when there is no customer specific Data Processing Agreement in place. You can read our Data Processing Agreement here.
Do we use data form children?
We do not intentionally collect data from children under the age of 16.
When a data subject asks InfraVision for his Personal Information, we shall most likely have to send your request to the data controller first, who will finalize your request. InfraVision cannot give you the requested information without a copy of an ID, passport or another official identification document. We have to make sure that you are, who you say you are. Your privacy and safety is our number one priority. Documents used for identification purposes will be removed from our systems when a requested procedure is closed and you will receive a confirmation by email. Usually, there is no direct agreement between InfraVision and the data subject. Therefore we cannot give the data subject requested information without the consent of the data controller.
We will not store your data longer than necessary. If a legal retention period exists, we have to store your personal data for as long as the law dictates. Removal of data will be done with great care.
All provided personal data is protected with appropriate security measures. InfraVision maintains appropriate administrative, physical, and technical safeguards to help protect the confidentiality and integrity of the data, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. InfraVision is not responsible for any interception, change or loss of customer data.
Cookies are small files which are stored on a user’s computer or other device. They are designed to hold a modest amount of data specific to a particular person and the website to make the visit to a website more convenient. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.