Cases

ALL CASES
SERVICE MANAGEMENT
SIAM
KCS
SECURITY
SMaaS
Danone

Danone

“Doing a simple back-of-the-envelope calculation, I realized that the performance issues with BMC Service Desk Express were costing Danone well over €100,000 each year in lost productivity. It was clear that 4me was the only solution that would be able to give us the performance improvement we were looking for”.

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Deloitte Belgium

Deloitte Belgium

"From the start, it was easy to see how 4me would help our people get things done more quickly,” recalls Jean-Marie Van Cutsem. “The user interface is just so thoughtfully designed. What is most helpful is how 4me proactively makes relevant information and instructions available at the right moment for support specialists. That hasn’t just increased efficiency; it has also improved quality and consistency.”

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Daikin Europe IT Center EMEA

Daikin Europe IT Center EMEA

“The initial responses of the project team were positive because of 4me’s speed and ease of use, but the team was concerned that 4me might not be sufficiently flexible. All our concerns were systematically put to rest during sessions in which real-life scenarios were used to demonstrate how they are supported by 4me without any need for customization.”

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Barry Callebaut

Barry Callebaut

Steven Vandamme, CIO: "At Barry Callebaut we strongly believe in Cloud based solutions, as they are easy-to-use, easy-to-implement, easy-to-support, offering a good service versus cost equilibrium. For our Customer Go-To-Market business processes, we were already a heavy adopter of Salesforce.com, so it was logical to further leverage the Salesforce ecosystem so we selected Remedyforce.

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Meander Medical Centre

Meander Medical Centre

"Bomgar is the only solution that has control over the entire platform and that stores the data in its own environment", says Paul Bauwens, IT Architect at Meander Medical Centre.

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ESAS

ESAS

Daniel Van Hove, Chief Commercial Officer: “ESAS is known for its continuous and disruptive service innovation brought by Service Cruiser. We expect the same cutting edge innovation from our software tooling providers.”

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Raet, rising international star in HR software

Raet, rising international star in HR software

Frans van Oudheusden, Customer Service Center Manager Raet; “Every IT organization or department can benefit from the easy-to-use, reliable possibilities that 4me offers.”

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Vodafone

Vodafone

"xMatters is much faster to deploy and use. We had it up in a matter of days, versus months". Hani Sasani, Senior Programme Manager Vodafone Global Enterprise

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3M

3M

"Imagine what you could do with a system that ensures the data that goes into it, is the best quality." With xMatters you have Information At Your Service; Delivering messages with the highest data quality.

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Nyrstar

Nyrstar

“We have worked with FastPass for nearly 3 years now, and we have reached the objective for our project. As being one of the first FastPass SAP customers we had some initial challenges. FastPassCorp delivers however very dedicated and qualified support and we have for several years been very satisfied. Recently we decided to extend FastPass to all our international users, and will then reach 5.000 users”.

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Varde Municipality

Varde Municipality

"FastPass Password Manager is a significant win for the service desk. We do not need the ‘trivial’ task of creating new passwords, and users avoid all the time waiting to get through to the service desk. At the same time, the municipality has been given more flexibility helping employees working around the clock. With the new solution, users are no longer subject to the service desk being open, as the user can obtain a new password after authenticating themselves"

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