• Service Management
  • SIAM
  • KCS
  • SMaaS
  • Security

Service Management

Service Management is the art of aligning what you deliver to what your customers need in an efficient, effective, secure and consistent manner. Effective and proven processes help you optimizing your effort while maximizing the added value for your customers. The graph shows in which proportion a service management project contributes to the 5 value drivers.

More about Service Management

Service Integration and Management (SIAM)

Modern service organizations no longer provide all services to their customers themselves. Services are outsourced to internal and external partners for optimal functionality, quality or costs. So the role of service provider (partly) shifts to service broker, coordinating services and support from various suppliers. Service Integration and Management (SIAM) focuses on managing these suppliers to ensure the delivery of end-to-end services to your customers. The graph shows in which proportion a SIAM project contributes to the 5 value drivers.

More about SIAM

Knowledge Centered Service (KCS)

Knowledge Centered Service is the methodology that explains how to embed demand-driven knowledge creation and maintenance into the process of interacting with customers, it also helps you preparing the required organizational and cultural changes that belong to effective knowledge management. Measuring performance and customer success are also key elements of the methodology. The graph shows in which proportion a KCS project contributes to the 5 value drivers.

More about KCS

Service Management as a Service (SMaaS)

Service Management as a Service is a turn-key modular set of solutions that is fully integrated and ready for use. The heart of the service is a very innovative service management solution that is easy to use, based on proven processes and performs extremely well. Reporting, remote access and control, end-user analytics and workflow automation can easily be added. The implementation of the service is included in the subscription fee so no expense projects are required. The graph shows in which proportion a SMaaS project contributes to the 5 value drivers.

More about SMaaS

Secure Access & Collaboration (Security)

Within Secure Access & Collaboration InfraVision offers solutions to help you work safely together with both internal as external suppliers and with your customers in supporting the services of your service organization. The ability to trace and record actions is essential. The graph shows in which proportion a project in the area of Secure Access & Collaboration contributes to the 5 value drivers.

More about Security

Who we are

InfraVision

InfraVision is the service management specialist who helps ambitious service organizations to become an indispensable partner to their customers.

Career

InfraVision employs talented, enthusiastic and entrepreneurial colleagues. Are you ready for a new step in your career?

Read more