BMC Alignability for Service Desk Express versie 10.0.01 is beschikbaar!

De nieuwe versie biedt organisaties een eenvoudige manier om ITIL processen te implementeren om zo IT kosten te verlagen, de kwaliteit van de dienstverlening te verhogen, transparantie te bieden en risico’s te managen. Met diverse nieuwe mogelijkheden alsook verbeteringen aan bestaande functionaliteit biedt deze release IT de tools die zij nodig heeft om IT in lijn te brengen met de business alsook om een prioriteit aan te brengen in de activiteiten.

Key release thema’s zijn:

• Compatibiliteit met BMC Service Desk.
• Visualisatie van configuratie item relaties en gelinkte services vereenvoudigt het in kaart brengen van de impact van changes op CI’s door gebruik te maken van de CI explorer.
• Vereenvoudigde QuickViews en Dashboards verbeteren gebruikerservaringen, performance en productiviteit.
• Client Services update omvat automatische navigator bar en pop-up toewijzing  bij het aanmaken van een client, templates voor Support Requests, goedkeuring van Work Orders en Support Request formulier verbeteringen.
• Algemene updates, zoals automatisch sluiten van formulieren, kleurcodering voor QuickViews, KPI rapporten, de mogelijkheid om service onderdelen aan een service te linken, Multi-linken van records vergroten het gebruiksgemak alsook de productiviteit.
• Veel meer verbeteringen.

Als u geïnteresseerd bent om naar deze nieuwe release te upgraden of om met APM te gaan werken, kunt u contact opnemen met InfraVision via Dit e-mailadres is beschermd tegen spambots. U heeft Javascript nodig om het te kunnen zien. .

BMC Software heeft aangekondigd dat Service Desk Express 9.2 niet meer ondersteund wordt vanaf 16 september 2010.

BMC Software ondersteunt per genoemde datum de volgende releases van BMC Service Desk Express:

Versie	Supportniveau
10.0.x	volledig
9.80.x	volledig
9.70.x	volledig
9.60.x(1)	limited
9.20.x(2)	niet ondersteund

1. Deze versie wordt per 16 september 2010 beperkt ondersteund. Dit is zes maanden na de release van BMC Service Desk Express versie 10.0.
2. Deze versie wordt per 16 september 2010 niet ondersteund. Dit is zes maanden na de release van BMC Service Desk Express versie 10.0.

Als u de mogelijkheden van de upgrade naar versie 10 wilt bespreken, neemt u dan contact op met uw accountmanager.

Als u hier vragen over heeft, kunt u ook contact met uw accountmanager opnemen.

ITSM Survey shows 87% of organisations dissatisfied with current Service Management solution
InfraVision's APM oplossing neemt grootste pijnpunten weg!

According an EasyVista survey, which was answered by over 280 IT Enterprise executives and ITSM experts across the globe, the overwhelming sentiments are unhappiness with their current solution, unawareness of how much additional code tweaking and customization actually costs the organization – and, significantly, a willingness to address that dissatisfaction by changing their service desk solution. 
Perhaps a clear indicator that there’s been a shift in thinking, and organizations are looking to replace their legacy systems with codeless, fully integrated and customer-driven ITSM Software.

Nearly 87% of respondents said they felt negatively toward their current service desk solution. Of these, 17.4% said they cannot afford to change solutions now; 18.9% said their hands are tied to their existing solution; and 25.8% complain that there is always an additional cost when asking their vendor to do anything.

The results show that ITSM vendors are deliberately ‘muddying the waters’ when it comes to additional costs.  For 51.5% of respondents, their number one long term cost is incurred by daily code tweaking, above their existing maintenance and integration contracts.  48.4% don’t know how much unexpected cost coding added, but 12.6% estimate that it added at least 50% of the initial ITSM solution purchase cost.

The two major ongoing pains of today’s users of service desk solutions are for 51.8%, reporting, and for 51.3%, customizing the system, largely above consultancy to set-up and integrate the system.

Those ongoing pains mean that a significant 24.7% are now actively looking to replace their service desk solution. For those willing and able to change to a new solution, only 11% think that it is not important to have a codeless, customizable service desk solution. 36% this it is important, 41.5% say very important and 11.5% an absolute necessity.

InfraVision’s 'BMC APM Service Desk Express' service management applicatie is een kant en klare, volledig ITIL compliant service management tool gebaseerd op de 'best practice' ervaring van 350 organisaties wereldwijd. Het biedt processen, procedures, werk instructies, KPI dashboards en een volledig voorgeconfigureerde service management applicatie. Terugkerende aanpassingen en code wijzigingen zijn hiermee niet meer nodig. BMC’s service desk oplossing kan ook als een SaaS oplossing op het  nummer 1 cloud platform; Force.com aangeboden worden.
Daarbovenop levert BMC Software’s hoogstaande Integration Engine eenvoudige front end integratie met andere tools en databases waardoor custom scripts of code wijzigingen niet langer noodzakelijk zijn. De Integration Engine ondersteunt alle protocollen inclusief Webservices, XML, ODBC, LDAP, SNMP, etc.

 

BMC ServiceDesk on Force.com Now Available Worldwide

Customers cite fast time to value and enhanced service delivery

HOUSTON, April 26, 2010 – BMC Software (NASDAQ: BMC) today announced the global availability of cloud-based IT Service Management solution, BMC ServiceDesk on Force.com.

The new solution offers IT Service Management (ITSM) and service desk customers subscription-based pay-as-you-go pricing and rapid time-to-value with no hardware, software or capital expense requirements. BMC Software is now the only company to provide robust cloud-based solutions alongside traditional service management offerings to give customers unprecedented flexibility in planning the operating strategies that support IT.

“The need to cost effectively reduce IT incidents, speed problem resolution and more efficiently respond to business demands is universal among organizations with an IT footprint. What’s unique is how these companies choose to tackle those challenges,” said Fred Broussard, research director for PC, Device and IT Service Management Software at analyst firm IDC. “By offering a broad range of delivery models, as well as the ability to seamlessly transition between on- and off-premise solutions, BMC Software is giving customers access to a full suite of management tools in a manner that is more convenient and cost effective for them.”

Organizations already are taking advantage of the great flexibility that comes with BMC’s new cloud-based solutions.

BMC ServiceDesk on Force.com, which delivers cloud-based service management through BMC’s strategic alliance with salesforce.com, offers customers consolidated service desk, self-service and inventory management capabilities. BMC and salesforce.com intend to co-market and co-sell the solution.

Lumen21, an IT consulting firm in Santa Ana, Calif., is planning to use BMC ServiceDesk on Force.com to improve its service delivery to customers and increase the value of IT operations.

“We expect greater availability of IT resources and increased customer satisfaction as a result of using BMC ServiceDesk on Force.com,” said Eduardo Don Jr., CEO of Lumen21. “The cloud-based model allows us to incorporate the benefits of service desk with greater flexibility at a lower cost – at a time when lowering costs without sacrificing quality is a top priority.”

“Companies of all sizes across all industries are moving their business apps to the cloud,” said George Hu, executive vice president of marketing and alliances, salesforce.com. “The overwhelming interest in BMC ServiceDesk on Force.com reflects the significant demand for critical IT service desk function in the cloud. Through our strategic alliance with BMC, we’re able to deliver a world-class solution built on the proven Force.com platform to accelerate customers’ IT management success without the cost and complexity of hardware, software or infrastructure.”

For a free trial of BMC ServiceDesk on Force.com, please contact InfraVision at Dit e-mailadres is beschermd tegen spambots. U heeft Javascript nodig om het te kunnen zien.

European APM User day 2010, June 10, Amsterdam

 It is our pleasure to invite all organisations using or considering the Alignability Process Model (APM), to the first annual European APM User day, June 10 in Amsterdam!

 The European APM User day aims at providing you a platform to discuss your experiences, struggles and solutions in implementing service management. It gives you the opportunity to connect with IT staff from all over Europe, to learn from your peers and to gain invaluable understanding around many aspects of service management. The day will be full of presentations from customers, APM authors and specialists in fields such as KPI and trend analysis. In addition there will be discussion forums with other attendees to ensure you can get the most out of this day.

Many organisations have already signed up, from small to large enterprises, from new to experienced APM users, from government to education to commercial. Attendees will travel to Amsterdam from the UK, The Netherlands, Belgium, Luxemburg, Germany, Czech Republic, Bulgaria and Romania.

 We hope to see you too on June 10 in Amsterdam!

To receive the formal invitation please contact InfraVision at Dit e-mailadres is beschermd tegen spambots. U heeft Javascript nodig om het te kunnen zien.