BMC Software

Business runs on IT. IT runs on BMC Software.

The most demanding IT organisations in the world rely on BMC Software across both distributed and mainframe environments. Recognised as the leader in Business Service Management, BMC’s comprehensive approach and unified platform help IT organisations cut cost, reduce risk and drive business profit.

BMC delivers Business Service Management solutions like Service Desk software, System & Network Management tools, CMDB, Performance management, dashboards, Server management automation, etc. Some familiar names in their portfolio are; Service Desk Express, Remedy, Atrium, BladeLogic, ProActiveNet and many, many more.

Corporate Background

Founded in September 1980
Initial public offering in August 1988
Corporate headquarters located in Houston, Texas
International headquarters located in Amsterdam and Singapore
Market coverage in more than 115 countries
Research and development offices located in Houston, Austin, San Jose, Atlanta, Waltham, Herndon, Aix-en-Provence, France; Singapore; Tel Aviv and Pune, India
Approximately 5,800 employees worldwide
Member of S&P 500

Industry Partnerships

BMC and Cisco partner to deliver Cisco's new Unified Computing System, allowing automation of provisioning and re-configuring in both virtual and physical resources through one console

Comprehensive BMC Software Developer Connection and MarketZone program, consisting of more than 8,000 customers and commercial- software developers, facilitates third-party development of products integrated with BMC Software products

Business Service Management (BSM) Foundation Partnerships with EMC for Storage and Accenture for Systems Integration

Additional Global Alliance Partnerships with industry leaders such as Cap Gemini Ernst & Young, Dell, Deloitte, IBM, Intel, Microsoft, Oracle, SAP, Siebel Systems and Sun Microsystems

BMC Software solutions integrated with and resold by numerous BSM partners including system integrators, as well as database, application and hardware vendors

Customer Profile

Approximately 15,000 worldwide customers.
Approximately 99% of the Forbes Global 100 and more than 85% of Fortune 500 companies rely on BMC Software.

Planon

Planon is a global software provider that enables organisations to solve their Facility Management and Corporate Real Estate challenges in the most effective way by providing superior software solutions and excellent customer service. The Planon series of solutions include Facility and Space Management, Maintenance Management, Services Management, Real Estate Portfolio Management and IT Service Management. In business for more than 25 years, Planon has more than 1,800 clients in 40 countries and offices in the U.K., the U.S., Canada, the Netherlands, France, Belgium, Germany, Austria and India.

www.planonsoftware.com

LANDESK

LANDesk’s company story is simple. Since 1985, LANDesk has created innovative technologies and products for enterprise IT management. Their corporate mission is to continue to lead the innovation and development of the world’s best integrated systems, security, service and process management solutions.

A History of Strength and Rapid Innovation

The foundation for LANDesk’s leading IT management solutions was laid more than 20 years ago. And LANDesk has been growing and innovating the systems, security, service and process management spaces ever since. Their singular focus and commitment to understanding customers’ real business needs—and to delivering easy-to-use solutions for those needs—are just a few of the reasons they continue to grow and expand.

LANDesk pioneered the desktop management category back in 1993. That same year, IDC named LANDesk the category leader. And LANDesk has continued to lead the systems configuration space: pioneering virtual IT technology in 1999, revolutionising large-packet distribution with LANDesk® Targeted Multicast™ technology and LANDesk® Peer Download™ technology in 2001, and delivering secure systems management over the Internet and hardware-independent network access control capabilities with LANDesk® Management Gateway and LANDesk® Trusted Access™ Technology in 2005.

In 2006, LANDesk added process management technologies to its product line and began integrating the systems, security and process management markets. LANDesk also extended into the consolidated service desk market with LANDesk® Service Desk, and was acquired by Avocent to operate as an independent division.

Today, LANDesk continues to lead the convergence of the systems, security, process and service management markets. And our executives, engineers and other professionals work tirelessly to deliver leading solutions to markets around the globe.

Worldwide Reach

LANDesk® management solutions are translated into multiple languages and are installed at ***leading companies around the globe. LANDesk maintains offices in Brazil, China, France, Germany, Ireland, Italy, Japan, Mexico and the U.K., while delivering IT management solutions through more than 290 leading resellers and VARs worldwide.

Bomgar

Support remote desktops, laptops, smart phones (including BlackBerry), and servers all from one screen. Unlike traditional PC remote control software, Bomgar works through firewalls on multiple platforms with no preinstalled client. Unifying remote support with Bomgar lets you strengthen security (Legacy remote access software tools compromise security, and contributed to 40% of data breaches in 2008), lower support costs and replace multiple remote control tools.

Bomgar's mission is to change the way work is done. We work to free the enterprise tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support.

Enterprise remote support with Bomgar makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Providing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively. With Bomgar, support becomes a shared virtual resource.

Bomgar Customers

Since 2003, 5,000 corporate customers in 53 countries have chosen Bomgar as their platform for remote support. Bomgar clients include IT outsourcers, systems integrators, software vendors, hospitals and healthcare organisations, government institutions, colleges and universities, legal and accounting firms, and insurance and financial institutions. Current customers include Novell, Humana, Kiewit Construction, EDS, United Health, MIT, Nissan, ITI/Fiserv, and Ethan Allen. Leading industry analysts and consultants recognise Bomgar as a technology innovator.

MIRROR42

Mirror42 solutions enable IT organisations to define, measure, and improve key performance indicators. Why do you want to measure key performance indicators?

Measure IT Costs

Understand the costs of IT, the costs of downtime, of productivity loss, of your suppliers. Measure these often hidden costs week-by-week and identify the trends. Find out where you can cut costs or prevent productivity loss.

Measure IT Effectiveness

How stable and reliable are you in delivering IT services? How predictive is your quality of service? How mature are your processes, how well do you control your IT risks? Mirror42 helps you to define Key Performance Indicators (KPI’s) related to the quality of your processes and services. It will identify areas to improve and will tell you what IT resources / suppliers are effective and which ones are not.

Measure Innovative Capabilities

How fast do you respond to new business requirements, how fast do you fulfil new service requests, how fast do you solve incidents and problems, how fast do you roll-out new services? Mirror42 helps you to understand your innovation cycles and troubleshoot capacity so you can improve your innovative capabilities.

Whether you provide Managed Services or run an internal IT organisation, Mirror42 helps you gain insight against a lower TCO than any other solution available today.

Mirror42 and Infravision have teamed up to deliver an ITSM Dashboard for BMC Service Desk Express. The Dashboard is based on the Alignability process model and delivers 20+ Key Performance Indicators for IT Service Management processes. The data for these KPI’s is automatically collected from BMC Service Desk Express and it allows businesses to track and analyse trends on their IT Service Delivery and IT Service Quality. Mirror42 for BMC Service Desk Express also works on implementations where the Alignability process model was not used, in these circumstances InfraVision can help you define and build your KPI’s.

CHRISTIANSTEVEN

ChristianSteven report scheduling and business process automation products are proven at over 1000 businesses worldwide, including Virgin Mobile, the NHS, Deutsche Bank and FedEx.

As a BMC Technology Alliance Partner ChristianSteven’s solution for Service Desk Express automates the delivery of vital IT service and operational information - ensuring it reaches the right people, at the right time, in their preferred format. Automation not only frees up valuable IT resources, but also leads to improved decision making, increased service performance and better cost-control.

ChristianSteven products interface with Crystal Reports, MS SQL Server and ODBC databases to automatically distribute reports and alerts on an hourly, daily, weekly, monthly , custom time or specific event basis, and support a wide variety of output formats including PDF, HTML, MS Word, MS Excel, email, ftp, Fax, disk, SMS and MS SharePoint.

NAVARA

Mobile BMC Service Desk Express / APM

Navara and Infravision have recently developed a mobile extension for BMC Service Desk Express / APM. The Service request module as well as the mobile workers anywhere, anytime.

Navara has developed three mobile solutions for Service Desk Express / APM. The applications wil work on SDE / APM installations with no need for additional application development. These include:

APM Work Order
APM Service Request
APM Asset Management

MANAGED PLANET

In 2000, Managed Planet was established as the first shrink-wrapped software plug-in manufacturer for LANDesk® Software. The software is developed directly as a result of being onsite with customers and creating customised software solutions with LANDesk installations for them. This enables us to provide a unique offering in the Business Intelligence Management market. We create software solutions that deliver true business benefits and robust infrastructure management, coupled with exceptional Professional Services delivered throughout the U.S. and EMEA by a globally recognised engineering staff.

Our products and services are focused on reducing the cost and administrative burden of managing large numbers of desktops, servers and IT networks. These typically provide a break even ROI compared to cost of implementation of less than four months.

The Alignability® Process Model

The Alignability® Process Model provides field-proven IT Service Management processes for the BMC Service Desk Expresssuite. The Alignability® processes are based on a combination of the best-practice ITIL® methodology and the Total Quality Management principle of continuous improvement.

Where ITIL® provides the theory and guidelines, the Alignability® Process Model provides the processes, procedures, and detailed work instructions. It even comes with a set of configuration files that automatically configure the BMC Service Desk Express application suite for the support of the Alignability® processes. The processes and the configuration files for service management application dramatically reduce the time required for, and the risks associated with, service management implementation projects.

The Alignability® Process Model is split into two modules, the "Service Support" module and the "Service Delivery" module. The Service Support module provides the processes required for a solid service management foundation. The six service support processes are:

Configuration Management
Event Management
Incident Management
Problem Management
Change Management
Release Management

The Service Delivery module is targeted at mature service provider organisations. This module contains the following advanced service management processes:

Service Level Management
Availability Management
Capacity Management
Continuity Management
Financial Management

The implementation of the service support processes of the Service Support module can be completed within 30 days. This represents savings of 4 to 6 months. The reason why the Alignability® Process Model can be implemented so quickly is that it allows organissations to eliminate the process definition phase of their service management implementation projects.

The configuration files, which automatically configure BMC Service Desk Express suite, also help to reduce the duration of service management implementations by saving at least 40 more days. These 40 days are normally required by an experienced technical consultant for the configuration of the application to ensure that it supports the service management processes that the organisation has defined.

The 30-day implementation plan is provided with the Alignability® Process Model to ensure that customers can reliably complete the implementation of the service support processes within 30 days. The standard implementation plan (which caters for a detailed process review and subsequent customisation) is also provided for organisations that do not want to start from scratch, but do not yet feel comfortable enough to commit to a 30-day implementation.

The Alignability® Process Model was originally developed in 1999 and is maintained by consistently incorporating the ideas from each implementation into the next version of the model. The model has already been deployed by more than 250 organisations in over 40 countries in a wide variety of industries.

SMT-X

smt-x_logo SMT-X is the leading provider of self-service portal solutions for enterprises, helping some of the world’s most prestigious companies gain control over their request fulfillment processes.Their flagship solution, SSP6, has been engineered with the mostdiverseanddemanding environments in mind. Maximum flexibility ensures ease of implementation, interoperability, and maintenance – giving our customers and their employees the required solutions to manage employee request fulfillment on a large scale in a centralized environment.

SMT-X was founded in 2003 with the vision of delivering a standardized solution for integrated request fulfillment to enterprise customers. In earlier roles, the company’s founders had successfully completed the implementation of a request management solution at Honeywell and Starwood Hotels & Resorts. This real-life knowledge translated into future success. Today, SMT-X helps large companies across industries attain cost savings and operational efficiency through best-in-breed request process automation.