Do you need ITIL help desk software that is always at the latest version, requires no additional hardware investment and comes with back up and disaster recovery included? BMC Software and salesforce.com have partnered to do just that.

InfraVision is selected as preferred elite partner for implementation, training and sales of the Service Desk on Force.com solution. InfraVision and BMC are partners for the Service Desk on Force.com utility for the EMEA. InfraVision has more than 12 years’ experience in implementing Service Management processes (ITIL) and solutions. InfraVision became elite Partner for BMC Software in 2004, the highest possible status.

Service Desk on Force.com is a Cloud-based IT management solution built on the Force.com platform, one of the safest and most reliable platforms in the world! Take advantage of the combined power of the number 1 in service management and the number 1 SAAS platforms and the number 1 partner, InfraVision.

BMC Service Desk on Force.com provides out-of-the-box, ITIL-compatible incident management, self service, and inventory management processes - and the infrastructure to host them.

The benefits:

• Lower cost
• Streamlines setup through an automated process
• Enables your help desk to get users back to work quickly
• Lets you personalize your portal with your favourite tools you need to do your job
• Puts you in control of your inventory management
• Reduces training and accelerates productivity through simplified, best-practice user experience
• Keeps you current on the latest release and ensures worry free backup
• A solid sales, implementation and support partner in the EMEA
• Is delivered in compliance with SAS 70 guidelines for higher security

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