The Bomgar Box, a secure platform for enterprise remote support, makes technicians more effective by letting them control remote computers.  With Bomgar a support rep can see what the customers see or temporarily control their computers for support.  Bomgar also gives administrators a higher degree of control, enabling them to monitor and report on support activity.

Support Your Enterprise from One Screen

Whether it is a smartphone in Amsterdam or a Linux server in Tokyo, Bomgar lets support technicians see and control virtually every system in your enterprise from one screen.  Seeing the screen helps support organisations decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand.  With Bomgar, you’ll resolve more incidents in 1st tier on the 1st call.

How Bomgar Works

Bomgar enables remote control ofPCs, servers & mobile devices through corporate firewalls.  Support reps can see the screen, control the mouse & work as if physically present.

Both the customer and the rep connect to the appliance through outbound connections.

Bomgar logs and records every session, passing no data through a 3rd party.  And most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer.

On-Site Appliance

• Keep all data on site
• Integrate with user directories

3rd-Party  Tested

“Designed and implemented with security best practices in mind”

Group Policies

• Apply Permissions to groups
• Create groups from directories [LDAP, AD]

Automated Audit Trail

• Automated record of every session
• Chat transcripts & file transfer details
• System info & IP information

Session Recording

• Flash videos of support sessions
• Know who controlled mouse/keyboard
• Deliver videos to customer

Permissions

• Allow full control or view only
• Restrict/enable file transfer

Customisations

• Brand the support website
• Brand customer client with your logo
• Customize messages and legal content

Integrations

• Start a session from an open ticket
• HP Service Manager & Service Center
• BMC Remedy and Service Desk Express

Identity Management

• Integrate with LDAP and AD
• RADIUS for multi-factor authentication
• Kerberos for single sign on

API / SDK

• Make custom integrations 75% faster
• Includes file & database plug-ins

Bomgar Button

• One-click session initiation
• Tie Buttons to individuals or teams
• Deploy Bomgar Buttons en masse

Teams

• Group reps by permissions or skill
• Tie teams to customer Portals
• Create queues for routing requests