Facility management
The Accelerator Best Practice Model (ABPM)
Index
- About our partnership: InfraVision - Planon
- The Accelerator Best Practice Model (ABPM)
- The key benefits of the Accelerator Best Practice Model (ABPM)
About our partnership: InfraVision - Planon
Planon, worldwide supplier of Integrated Workplace Management Solutions, and InfraVision, European supplier in the area of Business Service Management, have launched a strategic partnership. This cooperation provides a unique combination of ITIL implementation knowledge at one hand and Integrated IT Service Management software on the other hand. This partnership allows InfraVision and Planon to smoothly implement fully integrated IT Service Management solutions.
InfraVision has over 12 years’ experience in implementing ITIL and IT Service management processes. We support organizations in making their service organization more transparent, more efficient and more customer friendly. On top of that, we help to align the delivered services to the core business of the organization. The Integrated IT Service Management software solution of Planon helps organizations to integrate services from various disciplines to save costs and to improve the quality of their services. This Planon solution integrates high level Facility Management services, IT services and HR processes.
InfraVision always tries to offer customers the best possible solutions. With the software from Planon we believe we are really able to do this. Our complete package of solutions offers the perfect set up for Shared Service centers that support both IT Service Management and Facility Management.
The Accelerator Best Practice Model (ABPM)
The point is that resources of IT Service Management and Facility Management are optimally used to provide business services for the employees of the organization. To accomplish this, the approach will be structured. There is a need for processes to deal with request, change, manage and control. In the ABPM you can see some subjects which are directly related to the request, change, manage and control:
The ABPM is developed from process level to work instruction level. Moreover, it is based on ITIL and ISO standards and predefined, experience based KPI’s are identified. The various roles are described and documented and the application from Planon is preconfigured which makes a rapid implementation possible without any risk.
The description of the process is presented in a roadmap which consists of procedures. Every step of the roadmap is a procedure in the process. A click on such a procedure leads you to a new roadmap and from there you can go easily to the work instructions which belong to a particular step in the procedure. So, in three steps you will be from the model to specific work instructions.
The key benefits of the Accelerator Best Practice Model (ABPM)
- Complete description of the project
- Information about online processes, procedures and its work instructions
- Shown in a model and customization of the Planon Application
- Fast implementation of high quality ITIL-processes for your IT Service Management
- Maximum support for the tool
- Fully role based
- After the Go Live the support can be used as an online manual
- Less time needed for process and tool design through standardized processes
- More time remains for the implementation and training
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