Service Desk

InfraVision has selected BMC’s Service Desk Express (SDE) product to implement Service Management.  SDE was formerly known as Magic Service Desk.  BMC is the number. 1 vendor in the service management area, with more than 25% market share, and consistently outscores other vendors in analysts’ reports such as Gartner and Forrester.

About SDE:

• Easily deployed ITIL compatible IT service management for the mid-market and up
• Align IT to business services with easy to use and configure, low cost, rapidly deployed technology

BMC Service Desk Express provides:

• Native integration with BMC Knowledge Management Express, Configuration Automation for Clients
 and  Performance Manager
• Easy integration with virtually any third party solution
• Wizard driven tools that simplify creation of workflow, queries and configuration
• Instant access to important service data via QuickViews
• Forms personalisation to meet the needs of the organisation
• Powerful workflow and reporting capabilities
• With BMC Service Desk Express Suite, you will:
• Reduce support costs through rapid deployment, automation and process efficiency
• Provide intuitive browser-based self service for end users and IT staffs
• Improve the processing efficiency of the service desk
• Leverage existing investments with easy integration capabilities
• Align business services with IT
• BMC SDE incorporating the Alignability Process Model is available out of the box in English, German and Dutch.