Bomgar Remote Support
- Don't you have support for remote desktops, laptops, smartphones and servers all from one screen?
- Do you have remote support on your mobile devices as well?
Index
About Bomgar
Bomgar offers remote support for desktops, laptops, smart phones and servers all from one screen. Unlike traditional PC remote control software, Bomgar works through firewalls on multiple platforms without preinstalled clients. Unifying remote support with Bomgar lets you strengthen security, lower support costs and replace multiple remote control tools.
Bomgar's mission is to change the way work is done. Bomgar works to free the enterprise tech support community from the restraints of access barriers and geography and from the inefficiency of traditional phone-based and on-site support.
Enterprise remote support with Bomgar makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Providing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff and resolve incidents more cost-effectively. With Bomgar, support becomes a shared virtual resource.
The objectives of Bomgar
Bomgar enables remote control of PC's, servers & mobile devices through corporate firewalls. Support employees can see the screen, control the mouse and work as if physically present. Both the customer and the support employee connect to the appliance through outbound connections. Bomgar logs and records every session, passing no data through a third party. And most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer.
The Features of Bomgar
Bomgar has the following features:
Secure Remote Support
Using multiple remote support tools can compromise security. In fact, 71% of data breaches were caused by insecure remote control and remote access products. That is because most remote control tools cannot integrate with LDAP, some leave little-to-no audit trail, and others route sensitive data through 3rd party servers.
- On-Site Appliance: Install Bomgar inhouse, under the security measures you already have in place. Sensitive data, such as PHI and account information, never passes through a third party server.
- Identity Management Integrations: Bomgar’s Identity Management integrations let you manage support technicians centrally, ensuring only authorized users have access to remote systems.
- Centralized, automated Audit Trail: As a hub for all remote support activity, Bomgar logs and records each session.
- Third-Party Tested: Bomgar submits its source code to Symantec regularly for a security audit. It has always performed well in these tests.
Multi-Platform Remote Support
Bomgar offers the broadest platform support of any remote support solution. Bomgar supports unattended systems, as well as those with an end user present, and we include all supported platforms in the core product. This lets you resolve issues spanning multiple systems without creating multiple audit trails. Supporting everything with one solution speeds incident handling time and rep productivity.
Windows | Mac | Linux | Unattended Systems | Android | BlackBerry | iOS | Win Mobile
The Bomgar Box™
The Remote Support Appliance
The Bomgar Box is Bomgar's answer to the security demands and integration needs of IT outsourcers and internal support organizations. With Bomgar's remote support Appliance solution, you can ensure complete control over security. This helps you take advantage of your existing infrastructure when you deploy remote support. Bomgar also makes it possible for you to manage support teams with internal directories and authentication methods. Manage hundreds of support staff by leveraging the access management systems you already have in place.
Bomgar Mobile Rep Consoles
Bomgar extends the reach of your company's IT support with the most complete remote support capabilities from the iPhone, iPad, Android smartphones and tablets! The new suite of mobile device rep consoles increase IT remote support efficiency by allowing support technicians to stay productive while mobile, delivering exceptional collaborative remote support anytime and from any place, with nearly any device.
The mobile device rep consoles affords your company greater flexibility in how it delivers exceptional IT remote support. Mobile devices are yet another option in your company's multi-platform support capabilities and Bomgar is there to help you.
