BMC Service Desk Express Suite

Proactively manage the costs of IT operations

Index

• About BMC Service Desk Express
• Objective of BMC Service Desk Express
• Key Benefits of BMC Service Desk Express

About BMC Service Desk Express

BMC Service Desk Express is an easy-to-use, browser-based support automation tool. It enables midsized businesses to improve service, achieve compliance and increase process efficiency throughout the organization. BMC Service Desk Express increases your overall business value with business visibility metrics that reduce operational costs and improve efficiency.

InfraVision has selected BMC Service Desk Express (SDE) to implement IT Service Management. BMC Service Desk Express was formerly known as Magic Service Desk. BMC Software is the number 1 vendor in the IT Service Management area, with more than 40% market share and consistently outscores other vendors in analysts’ reports such as Gartner and Forrester. InfraVision and BMC Software are partners for the BMC Service Desk Express utility for the EMEA. InfraVision has more than 12 years’ experience in implementing IT Service Management processes (ITIL) and solutions and became Elite Partner (the highest possible status) for BMC Software in 2004.

Take advantage of combined power: the number 1 in IT Service Management and the number 1 partner InfraVision.

Back to top >>

Objective of BMC Service Desk Express

The out-of-the-box metrics help you to determine the costs of key activities, such as Incident Resolution, Change Management and System Maintenance, helping you to proactively manage the cost of IT operations. BMC Service Desk Express provides:

• Native integration with BMC Knowledge Management Express, Configuration Automation for Clients and Performance Manager
• Easy integration with virtually any third party solution
• Wizard driven tools that simplify creation of workflow, queries and configuration
• Instant access to important service data via QuickViews
• Forms personalization to meet the needs of the organization
• Powerful workflow and reporting capabilities

With BMC Service Desk Express, you will:

• Reduce support costs through rapid deployment, automation and process efficiency
• Provide intuitive browser-based self-service for end users and IT staff members
• Improve the processing efficiency of the service desk
• Leverage existing investments with easy integration capabilities
• Align business services with IT
• BMC Service Desk Express incorporating the Alignability Process Model is available out of the box in English, German and Dutch.

Back to top >>

Key benefits of BMC Service Desk Express

The key benefits of BMC Service Desk Express are:

• Increase user productivity
• Improve end-user satisfaction
• Provide more secure system access
• Provide 24-hour access to end users
• Make better decisions
• Reduce calls
• Cut abandon rates
• Improve teamwork
• Simplify form customization
• Increase efficiency
• Reduce operational expenses
• Integrate with legacy systems
• Automate request processing
• Expedite the installation process
• Effective administration tools

Back to top >>