BMC RemedyForce ServiceDesk

Don’t you always have the latest version of ITIL helpdesk software?
Do you need additional hardware investments?
Do you have to organize back up and disaster recovery separately?

Index

About BMC Remedyforce Service Desk
Objective of BMCRemedyforce Service Desk
Key Benefits of BMC Remedyforce Service Desk

About BMC Remedyforce Service Desk

IT support leaders require a helpdesk solution that improves customer satisfaction and availability, while also reducing costs. BMC Software and Salesforce.com have partnered to deliver BMC RemedyForce Service Desk, which is a cloud-based IT Service Management solution built on the Force.com platform. BMC RemedyForce Service Desk provides out-of-the-box processes, together with the infrastructure to host them.
InfraVision is selected as preferred Elite Partner for implementation, training and sales of the BMC RemedyForce Service Desk solution. InfraVision and BMC Software are partners for the BMC RemedyForce Service Desk utility for the EMEA. InfraVision has more than 12 years’ experience in implementing IT Service Management processes (ITIL) and solutions. InfraVision became Elite Partner (the highest possible status) for BMC Software in 2004.

Take advantage of combined power: the number 1 in IT Service Management, the number 1 in SAAS platforms and the number 1 partner InfraVision.

Objective of BMC RemedyForce Service Desk

BMC RemedyForce Service Desk has different objectives. First of all it has to make it possible you can take control of your IT Service Management practice and increase your productivity with pre-configured and ITIL based:

Incident Management
Problem Management
Change Management
Self-service Management
Configuration Management
Service Level Management
Service Request Management
Knowledge Management

With BMC Remedyforce Service Desk, you will able to get users back to work quickly with an easy-to-use self-service portal. Besides you can personalize your management portal with the information and views you need to do your job and it allows users to communicate their requests in multiple ways: through the web, mobile devices and email.

Second you can increase your reliability and decrease your risk. Through the unique integration of Self Service and Incident Management capabilities, BMC Remedyforce Service Desk enables you to:

Eliminate up to half of your most repetitive incidents by offering self-service options, such as password resets and requests for access
Minimize the number of incidents escalated to problems by providing a self-service knowledge base for users and help desk agents
Reduce the risk of unplanned changes with advanced scheduling, including planned outages and automated approval process
Reduce the cost of help desk calls from $40 to $1 by automating repetitive service requests and removing intensive, labor-oriented service fulfillment processes
Provide the services users want, when they want them, and allow them to track progress through the easy-to-use self-service portal

Key Benefits of BMC RemedyForce Service Desk

The key benefits of the BMC RemedyForce Service Desk are:

Streamlines setup through an automated process
Reduce your overall costs
Enables your help desk to get users back to work quickly
Lets you personalize your portal with your favorite tools you need to do your job
Puts you in control of your inventory management
Reduces training and accelerates productivity through simplified, best-practice user experience
Keeps you current on the latest release and ensures worry free backup
A solid sales, implementation and support partner in the EMEA
Is delivered in compliance with SAS 70 guidelines for higher security
Cut wait times from 5 minutes to 45 seconds
Improve first-call resolution by up to 90%
Track your inventory and assets
Collaborate through Chatter
Use BMC Remedyforce Service Desk on your mobile device