Mirror42 solutions enable IT organizations to define, measure and improve Key Performance Indicators (KPI's). Why do you want to measure these?
Measure IT Costs
Understand the costs of IT, downtime, productivity loss and your suppliers. Measure these often hidden costs week-by-week and identify the trends. Find out where you can cut costs or prevent productivity loss.
Measure IT Effectiveness
How stable and reliable are you in delivering IT services? How predictive is your quality of service? How mature are your processes and how well do you control your IT risks? Mirror42 helps you to define Key Performance Indicators (KPI’s) related to the quality of your processes and services. It will identify areas to improve and will tell you what IT resources / suppliers are effective and which ones are not.
Measure Innovative Capabilities
How fast do you respond to new business requirements, how fast do you fulfil new service requests, how fast do you solve incidents and problems, how fast do you roll-out new services? Mirror42 helps you to understand your innovation cycles and troubleshoot capacity so you can improve your innovative capabilities.
Whether you provide Managed Services or run an internal IT organisation, Mirror42 helps you gain insight against a lower TCO than any other solution available today.
Mirror42 and Infravision have teamed up to deliver an KPI Dashboard for BMC Service Desk Express and BMC Remedyforce Service Desk. The Dashboard is based on the Alignability Process Model and delivers 20+ Key Performance Indicators for IT Service Management processes. The data for these KPI’s are automatically collected from BMC Service Desk Express and it allows businesses to track and analyse trends on their IT Service Delivery and IT Service Quality. Mirror42 for BMC Service Desk Express also works on implementations where the Alignability Process Model was not used, in these circumstances InfraVision can help you define and build your KPI’s.