BMC Alignability for Service Desk Express version 10.0.01 is now available

The new version provides organizations with an easy way to implement ITIL processes to reduce IT costs, improve quality of service, provide transparency and manage risk. With several new capabilities as well as enhancements to existing functionalities, this release gives IT the tools they need to align with the business needs and prioritize their activities.

Key release themes include:
• Compatibility with BMC Service Desk Express version 10
• Visualization of Configuration Item relationships and associated services helps to easily understand changes against CIs using the CI Explorer.
• Simplified QuickViews and Dashboards improve user experience, performance, and productivity.
• Change schedule calendar view with blackout periods provides an easy way to see how changes across the organization and help with planning.
• Client Services updates include automatic navigator bar and popup assignments on client creation, templates for Support Request, approval Work Orders, and Support Request form enhancements.
• General updates such as auto-closure of forms, color coding for QuickViews, KPI reports, the ability to link Service Instances to a Service, and multi-linking records further enhance ease of use and productivity.
And many more enhancements!

If you are interested in upgrading to this new release or start working with APM you can contact InfraVision at This e-mail address is being protected from spambots. You need JavaScript enabled to view it