BMC announces release of BMC Service Desk Express V10.0!

BMC is excited to announce the availability of BMC Service Desk Express (SDE) 10.0.00, which includes several new capabilities as well as enhancements to existing functionalities.

Key release themes include:
• Visualization of Configuration Item relationships and associated services helps to easily understand changes against CIs.
• Change Management enhancements to better manage changes and the impact of changes.
• Simplified QuickViews and Dashboards improve user experience, performance, and productivity.
• The ability to consume other applications' Web Services as well as native integrations with BMC ProactiveNet, BMC   Bladelogic Client Automation, Bomgar, and MS Exchange/Outlook.
• Workflow & templates automate repetitive manual processes while reducing the human error and improving productivity.
• Email conversation enhancements improve communication with end users and make the help desk's job easier.
• General product updates such as configurable word wrapping, auto closure of forms, automatic whiteboard ticker start, and custom close forms add to the personalization available in SDE.

For more information on this release, please contact InfraVision at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or contact your account manager.