CMDB Analyzer for Service Desk Express
AVAILABLE NOW; CMDB ANALYZER FOR SERVICE DESK EXPRESS
The Configuration Management Database, or CMDB, is fundamental to Service Management. Unfortunately, due to its complexity and especially the lack of effective CI visualization and editing tools, implementing and managing CMDB has been a challenge for companies that have adopted or are planning to adopt the technology.
CMDB Analyzer for SDE delivers the only advanced and effective visualization solution for BMC Service Desk Express. For the first time you are able to see a colored visual map of all your important IT assets, the relationships, the business processes, the incidents and configuration changes in a single view.
CMDB Analyzer for SDE now supports the out-of-box integration with BMC Alignability for SDE!
KEY FUNCTIONALITY
- Out-of-box support for BMC Service Desk Express 9.2, 9.6 and up
- Out-of-box support for BMC Alignability for Service Desk Express
- Scalable to view tens of thousands of CIs and relationships in one single graph
- Taking database snapshots and building off-line views
- Viewing CI as well as associated Service in single graph
- Supporting user defined relationship types
- Overlaying Incident and Change information on CI and Services graph
- Ability to duplicate views and create sub-graphs
- CI and relationship dynamic filtering
- Impact Analysis
- Instant access to CI and Service attributes
- Configurable graphics properties
- Snapshot, image export and print preview
- Smart Zoom and Object Magnifier
- Creating graphical Service Map with configurable background image
- Incident and Change Summary View
- Incident and Change Category View
- Incident Group View
- Change Calendar View
- Cross launching within SDE and CMDB Analyzer
For more information, click here.
