InfraVision proudly announces that South Wales Police have chosen InfraVision to implement best practice Service Management processes.

Clive Richards, Customer Services Manager ICT, South Wales Police says:

"The ICT Department at South Wales Police have recently partnered with InfraVision to ensure the service delivery to the operational environment can be as good as it could be.  SWP is implementing best practice Service Management processes via the integrated SDE/ APM product.  It's ease of use and speed of deployment was a major factor in the selection of the product; whilst InfraVision were selected as our preferred partner due to their superior expertise in developing and implementing the APM methodology."

Planon, worldwide supplier of Integrated Workplace Management Solutions, and InfraVision, European supplier in the area of Business Service Management, have launch ed a strategic partnership. This cooperation provides a unique combination of ITIL implementation knowledge at one hand and Integrated Services Management software on the other hand.  This partnershipallows Planon and InfraVision to smoothly implement fully integrated Service management solutions.

InfraVision has over 10 years experience in implementing ITIL and Service management processes.  We support organizations in making their service organization more transparent, more efficient and more customer friendly. On top of that we help to align the delivered services to the core business of the organization.

The Integrated Service Management software solution of Planon helps organizations to integrate services from various disciplines to save costs and to improve the quality of their services. This Planon solution integrates high level FM services, IT services and HR processes.

“We are delighted about the cooperation with a partner with so much knowledge of ITIL processes”, says Pierre Guelen, founder and managing director of the Planon Group. “The highly educated specialists of InfraVision use best practices models for the implementation of service management tools. These models are based on the experiences of over 250 organizations in the last 10 years and they provide real best practices for all relevant ITIL processes.”

 “Maurice van Bladel, managing director InfraVision: “our customers regularly ask us if we can help them in the area of Facility Management in combination with our Service Management solutions. InfraVision always tries to offer her customers the best possible solutions and with the software from Planon we believe we are really able to do this. Our complete package of solutions offers the perfect set up for Shared Service centers that support both IT and Facility. We are very enthusiastic about our partnership with Planon and the solutions we can now offer to our customers.

For more information about Planon, visit www.planon.co.uk

BMC is excited to announce the availability of BMC Service Desk Express (SDE) 10.0.00, which includes several new capabilities as well as enhancements to existing functionalities.

Key release themes include:
• Visualization of Configuration Item relationships and associated services helps to easily understand changes against CIs.
• Change Management enhancements to better manage changes and the impact of changes.
• Simplified QuickViews and Dashboards improve user experience, performance, and productivity.
• The ability to consume other applications' Web Services as well as native integrations with BMC ProactiveNet, BMC   Bladelogic Client Automation, Bomgar, and MS Exchange/Outlook.
• Workflow & templates automate repetitive manual processes while reducing the human error and improving productivity.
• Email conversation enhancements improve communication with end users and make the help desk's job easier.
• General product updates such as configurable word wrapping, auto closure of forms, automatic whiteboard ticker start, and custom close forms add to the personalization available in SDE.

For more information on this release, please contact InfraVision at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or contact your account manager.

BMC Software and Salesforce.com have partnered to deliver BMC Service Desk Express on Force.com, a Cloud-based IT management solution built on the Force.com platform, one of the safest and most reliable platforms in the world! Take advantage of the combined power of the number 1 in service management and the number 1 is SAAS platforms.

BMC Service Desk Express on Force.com provides out-of-the-box, ITIL-compatible incident management, self service, and inventory management processes - and the infrastructure to host them.

This exciting offering:

• Streamlines setup through an automated process
• Enables your help desk to get users back to work quickly
• Lets you personalize your portal with your favorite tools you need to do your job
• Puts you in control of your inventory management
• Reduces training and accelerates productivity through simplified, best-practice user experience
• Keeps you current on the latest release and ensures worry free backup

Would you like to receive the full Service Desk Express on Force.com datasheet? Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we are happy to send you a copy.
Alternatively check out our Publications section for more information.

You can also contact us for further information or a demo of the SDE on Force.com offering.

We are proud to show you our entirely new and refreshed website! In the past years InfraVision has seen significant growth both in number of employees but also in the products and services we offer to our customers. Our website no longer represented the full set of services we deliver nor did it put all information around our products at your fingertips. Therefore we have worked hard to present this new website and make sure that we provide you with all information you are looking for. If you still have questions after reading the website or would like to meet with us in person feel free to contact us via email or phone!

http://www.infravision.com/en/contact.html