InfraVision enables IT departments of large and mid-sized organisations, profit or non-profit, to run their IT department as a business; a business with a clear service portfolio for its customers, adding value to the core business of the organisation.

InfraVision has many years of experience with ITIL, Bisl and ASL; the reference frameworks for setting up management processes within a service organisation.  Unlike any other company, InfraVision has proved to be capable of turning the theory of ITIL into pragmatic best practice solutions for customers.

InfraVision delivers project based services.  This means that for you as a customer it is completely clear from the outset what results will be achieved, what the deliverables of the project will be, which costs will be related to the project and the time frame of the delivery of the solution.  Once accepted you can even hand over the maintenance and support of your solution to the support department of InfraVision.

In our projects, we combine our thorough application knowledge with our broad know-how of ITIL.  As a consequence we have very high standards when selecting software vendors to work with.  All of our vendors are leaders in their area of expertise.

With this “out-of-the-box” software we create tailor made solutions for you as our customer. When implementing these solutions we try to think out-of-the-box to create a project that fits your needs, budget and time frame.

The vision of InfraVision of service management, or rather, Business Service Management is visualised in the ‘4 circles’ picture;

Service Support

Covers the description, implementation and support of services delivered by IT to the business.  Service Support uses processes like Incident Management (Request management), Service Level Management, Change Management and Problem Management.  Service Support, like all circles has a very tight relation to the CMDB and therefore Configuration Management.

Service Assurance

Covers the monitoring and event generation of your service infrastructure.  Service Assurance uses processes like Capacity Management, Availability Management, Problem Management, Continuity Management, Event Management and Security Management.  Service Assurance improves availability and reliability of the services delivered by the IT department and enables IT to be proactive.

Service Automation

Automates tasks and processes that are usually manual tasks, thus saving time and money.  Processes that particularly benefit from automation are; Operations Management, Change Management, Release Management, Identity Management and support of virtualisation.

Security

One of the major tasks of any IT service provider is to make sure all services are delivered in a secure way.  In today’s environment with its many risks from outside but  also from the inside it is of the utmost importance to have a clear strategy around security, a strategy that should be translated into policies for your environment and for every service you offer.  InfraVision’s security offerings provide you with advice and the necessary tools to optimise your security policy.