IT Service Management Solutions

InfraVision enables IT departments of large and mid-sized, profit and non-profit organizations to run their IT department as a business with a clear service portfolio for its customers. We will improve the transparency and the efficiency of your service organisation and align the services you deliver with your organisations’ core business.

InfraVision has many years of experience with ITIL, BiSL and ASL, which are the reference frameworks for setting up IT Service Management processes.  The unique combination of ITIL knowledge on one hand and a thorough knowledge of IT Service Management, System Management, Network Management and Security Management software and implementation methods on the other hand, enables us to deliver quality projects within the defined budget and time. Unlike any other company, InfraVision has proved to be capable of turning the theory of ITIL into pragmatic best practice solutions for customers.

What we do in practice

InfraVision delivers project based services.  This means, for you as a customer, that it is completely clear from the outset what results will be achieved, what the deliverables of the project will be, which costs will be related to the project and the time frame of the delivery of the solution.  Once accepted you can even hand over the maintenance and support of your solution to the support department of InfraVision.

In our projects, we combine our thorough application knowledge with our broad know-how of ITIL.  As a consequence we have very high standards when selecting software vendors to work with.  All of our vendors are leaders in their area of expertise. With this “out-of-the-box” software we create tailor made solutions for you as our customer. When implementing these solutions we try to think out-of-the-box to create a project that fits your needs, budget and time frame.

The vision of InfraVision on IT Service Management, or rather Business Service Management, is visualised in the Business Service Management Model (BSM model):

Request and Support

Covers the description, implementation and support of services delivered by IT to the business. Service Support uses processes like Incident Management, Request management, Service Level Management, Change & Release Management, Knowledge Management and Password Management.

Monitor and Operate

Covers the monitoring and event generation of your service infrastructure.  Monitor and Operate uses processes like Capacity Management, Storage Management etc. Monitor and Operate improves availability and reliability of the services delivered by the IT department and enables IT to be proactive.

Provision and Configure

Automates tasks and processes, which are usually manual tasks, to save time and money. Processes that particularly benefit from automation are for example: Application Automation, Change & Release Management, Identity Management, Network Automation and Client Automation.

Plan and Govern

Manages your IT supply, demand and budget well and ensure compliance with policies and regulations. Some examples of processes in this section are Service Cost Management, Supplier Management and Controls and Compliance.

Integrate and Orchestrate

Discover, model, visualize, and assign priority to business services. Design services based on service blueprints and a unified service model. The processes are Service Level Management, Service Catalog, Dashboards & Analytics and Configuration Management DataBase (CMDB) / Configuration Management System (CMS).