InfraVision was founded in 1998. Originally InfraVision was an IT Service Management software and implementation organisation for many different tools. In 2000 the strategic decision was taken to turn the company into a full solution provider, capable of delivering the full project portfolio around IT Service Management solutions. The model for this full project portfolio became the Business Service Management model. At the same time it was decided to select only one IT Service Management product vendor instead of multiple and to become the absolute specialists in these products in The Netherlands. Magic Service Desk was selected to be that one product as it best met the requirements we had for such a tool. At that time Magic Service Desk was owned by NAI, as well as McAfee and PGP.
In 2001 InfraVision was awarded ‘Best EMEA Partner’ by NAI in recognition of the highly successful project and implementation approach developed and used by InfraVision. In 2003 Magic Service Desk was bought by BMC Software, the world’s number 1 in IT Service Management software. This was very much appreciated by InfraVision since BMC lives and breathes IT Service Management like no other vendor in the world! In 2005 the product was re-branded as BMC Service Desk Express (SDE).
In 2004 InfraVision decided to broaden its horizons and went international. The Service Desk activities of Impakt in Belgium were bought and InfraVision bvba in Gent, InfraVision Belgium was born. This move turned out to be highly successful as InfraVision is now a well known IT Service Management partner in the Belgian market with many customers in different sectors and of different sizes. The next step abroad came in 2007 when InfraVision merged with Müller Ohlinger and Partners (MOUP) GMBH in Munster, Germany. In October 2007 InfraVision GMBH was created and continued to serve the German customers in the entire DACH region.
April 2008 InfraVision opened its UK office in Henley-on-Thames in cooperation with Nigel Todd, a seasoned IT Service Management specialist with over 15 years experience in the IT Service Management business and specifically with the SDE products. InfraVision Ltd gives InfraVision the opportunity to better serve its existing UK customers and to continue expansion into the UK market.
Since 2001 InfraVision has been the leading partner for BMC Service Desk Express in the EMEA market area. BMC has honoured InfraVision three times with the award for best ITSME partner in EMEA, in 2005, 2008 and 2009. An achievement we are very proud of at InfraVision! (ITSME is IT Service Management Express and covers the complete Business Service Management product range of BMC around SDE). In 2007 InfraVision achieved the highest possible partner status for BMC, Elite partner for BMC Service Desk Express and all other ITSME products, and joined the very select number of such partners globally. InfraVision is extremely proud to be one of them.
In 2007 InfraVision developed the BMC Service Desk Express settings for the Alignability Process Model (APM). The APM was developed by a company named SMP which was acquired by BMC in late 2007. BMC decided to add the BMC Service Desk Express settings for the Alignability Process Model as an official BMC product and leave further development and maintenance with InfraVision. We are justifiably proud of this recognition of our work by BMC.
As our customers and the market were becoming more and more involved in the Business Service Management (BSM) strategy, customers started to ask us for advice and software solutions around System, Network and Security management.
To be able to deliver the full product range of service, system and security management we again researched the market for the best suitable products. InfraVision decided to become a partner of LANDesk for Network & System Management and to partner with McAfee for their security solutions. These partnerships now enable us to offer the full Service, System, Network and Security portfolio to our customers.
In order to further optimise our service and product offerings to our customers, InfraVision started partnerships with different companies all over the world. With Mirror42, InfraVision develops specific add-ons to BMC Service Desk Express for Mobile use of the applications and for extended KPI reporting and trend analysis. With Bomgar and Hitachi Identity Management we partner to deliver best in class solutions for remote support and Identity Management, tightly integrated with BMC Service Desk Express.
Our history has brought us to where we are at present; an organisation valued by its customers all over the world for being Innovative, Pragmatic, Transparent and Involved. It is with confidence that we look into the future to partner with you in all your IT Service Management needs.
Management team InfraVision Group
To improve the transparency and the efficiency of your service organisation and align the services you deliver with your organisations’ core business. The unique combination of ITIL knowledge on one hand and a thorough knowledge of Service, System, Network and Security management software and implementation methods on the other, enables us to deliver quality projects within the defined budget and time.
The most important assets we have are our people. They are the ones that put our customers first, every day again. As we are proud of each and every one of them, we want to make sure all our people maintain a good balance between work, personal life and personal development. This leads to all sorts of activities to strengthen the team, encourage growth and share knowledge. We believe that we all benefit from this, InfraVision as well as our customers.
At InfraVision we value our customers above everything. Our success is based on four important values;
Jean-Marie van Cutsum, Allianz Belgium
“We paid a lot of attention to the human factor. For us also transparency and open communication were the magic words.” “I really got to know InfraVision during this very ambitious project. The open collaboration has paid off. What we have done at Allianz Belgium has been so successful in the meantime that, worldwide, implementations are carried out with a similar approach by InfraVision.”
Aurelian Sin, Manager Danone South East Europe
“Already in the stage of offering the solution InfraVision distinguished itself. With the Alignability Process Model they offered a completely new approach. This approach differed noticeably from the time consuming standard of describing every process meticulously. What would normally cost a year, could now be done in one month. InfraVision proposed an original approach, promising that we could start with the roll out within the short time frame that was set. They fulfilled that promise.”
Gert Seijmonsbergen, Team leader Helpdesk Advisie Automatisering
“The nice thing about this solution is that InfraVision realised all the modifications within the standard system. Nothing had to be re-written. This is a very pragmatic approach which works fast. “The modifications are well documented. In case we want to upgrade our system there is no problem whatsoever. The set time frame has been realised every single time. The things we asked for work perfectly.”
Can Ersoz , Manager of Information Systems Yakult“
“Every time we had a question, the people from InfraVision and BMC got back to us right away,” Ersoz said. “They continue to be very proactive in answering our questions and addressing our concerns.”