BMC ServiceDesk on Force.com Now Available Worldwide

Customers cite fast time to value and enhanced service delivery

HOUSTON, April 26, 2010 – BMC Software (NASDAQ: BMC) today announced the global availability of cloud-based IT Service Management solution, BMC ServiceDesk on Force.com.

The new solution offers IT Service Management (ITSM) and service desk customers subscription-based pay-as-you-go pricing and rapid time-to-value with no hardware, software or capital expense requirements. BMC Software is now the only company to provide robust cloud-based solutions alongside traditional service management offerings to give customers unprecedented flexibility in planning the operating strategies that support IT.

“The need to cost effectively reduce IT incidents, speed problem resolution and more efficiently respond to business demands is universal among organizations with an IT footprint. What’s unique is how these companies choose to tackle those challenges,” said Fred Broussard, research director for PC, Device and IT Service Management Software at analyst firm IDC. “By offering a broad range of delivery models, as well as the ability to seamlessly transition between on- and off-premise solutions, BMC Software is giving customers access to a full suite of management tools in a manner that is more convenient and cost effective for them.”

Organizations already are taking advantage of the great flexibility that comes with BMC’s new cloud-based solutions.

BMC ServiceDesk on Force.com, which delivers cloud-based service management through BMC’s strategic alliance with salesforce.com, offers customers consolidated service desk, self-service and inventory management capabilities. BMC and salesforce.com intend to co-market and co-sell the solution.

Lumen21, an IT consulting firm in Santa Ana, Calif., is planning to use BMC ServiceDesk on Force.com to improve its service delivery to customers and increase the value of IT operations.

“We expect greater availability of IT resources and increased customer satisfaction as a result of using BMC ServiceDesk on Force.com,” said Eduardo Don Jr., CEO of Lumen21. “The cloud-based model allows us to incorporate the benefits of service desk with greater flexibility at a lower cost – at a time when lowering costs without sacrificing quality is a top priority.”

“Companies of all sizes across all industries are moving their business apps to the cloud,” said George Hu, executive vice president of marketing and alliances, salesforce.com. “The overwhelming interest in BMC ServiceDesk on Force.com reflects the significant demand for critical IT service desk function in the cloud. Through our strategic alliance with BMC, we’re able to deliver a world-class solution built on the proven Force.com platform to accelerate customers’ IT management success without the cost and complexity of hardware, software or infrastructure.”

For a free trial of BMC ServiceDesk on Force.com, please contact InfraVision at Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann.